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Re-platformed ITSM, ITOM, and HR Service Delivery onto ServiceNow with automated workflows and AI-assisted ticket routing.
A national telco was operating four separate service portals across IT, HR, facilities, and finance. Tektra consolidated everything onto ServiceNow with a unified employee experience and AI-assisted routing.
Designed a unified service catalog, migrated existing workflows, and added Now Assist for ticket classification and routing.
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